Service

Whether you’re down the street or across the country, TIG can provide the expert services you need!  For over two decades, we’ve been providing installations, maintenance programs and expert services in all 48 states of the continental USA.

While our main office is located in the Chicagoland area, our installers and technicians live throughout the country.  In addition, we have an established network of affiliated service and installation personnel that we can call upon to get you help at a moment’s notice.

At TIG, our people are the backbone of our organization, and they are 100% committed to your needs and your ultimate success.  They work in concert with your staff to ensure that your systems not only operate smoothly and consistently, but also provide maximum production throughout the years to come.

Trained and Experienced

TIG employs a diversified staff of mechanical and electrical technicians.  All are experienced in the layout and installation of material handling components.  Our Senior Installation Supervisors have worked their way through the ranks and have a minimum of 15 years of hands-on experience working with construction and installation crews.

In Touch

On installation projects, our foremen are continually linked to your project management staff via laptops and digital cameras.  Our fully outfitted trailers are used to bring our tools to the field and, once unloaded, convert to a field office with provisions for phone, internet and fax, allowing us to be in constant communication with you and our staff.

Always Safe

All TIG employees are drug-screened and receive OSHA-approved Industrial Lift Truck and Aerial Work Platform Certification training.  To ensure we maintain a safe work environment, TIG employees receive continuous safety training. and we have OSHA approved trainers on staff.

The Installation Group offers audit services to help you determine the state of your system and facility.

System Audit

If it has been some time since your system was installed or since preventive maintenance has been performed, TIG can provide you with a system audit to determine the condition of your equipment  and   identify issues which could affect system’s reliability.  Our technicians will review the operation of your system and the mechanical condition of its components.  We will make recommendations for preventive maintenance and possible mechanical changes that could improve the overall operation of your system to help you capitalize on your material handling investment.

Safety Audit

Safeguarding your equipment, personnel and inventory should be a high priority. Our trained technicians will review safety at your facility   We will point out unsafe conditions such as damaged pallet rack and support structure, or possible hazards to your operators and recommend solutions.

TIG can provide you with in-house operator and maintenance training to increase your maintenance crews effectiveness and efficiency..  Whether it’s safe fork truck operation, powered lift and boom equipment, or general conveyor maintenance, TIG can train your operators to be safer and more productive.. Our certified trainers use both classroom and hands-on instruction.  We can even provide you with training and safety videos to help new employees get up to speed faster.

Getting your system up and running sooner is  what makes the difference between good and great service.  At The Installation Group, our service people  make sure your  equipment problems are addressed in a quick and efficient manner.

From the initial call to our emergency number, TIG will typically respond with a return phone call within 15 minutes and for customers within one of our national  hubs, a service technician will typically be at your facility within four hours.

TIG offers various emergency service programs.  Please inquiry using the contact form below:

UNDER PICS Our service team has saved our customers millions of dollars in lost profits by reducing  down time from system failure with our Preventive Maintenance programs and 24 Hour Emergency Service.  If your system is in trouble, just call our Emergency Hotline and you can count on TIG to be FAST!

Protect your system from catastrophic failure by utilizing our Preventive Maintenance program today!